Frequently Asked Questions

© Leila Aljef 2018 All Rights Reserved, Costume by LIINASTEIN, Model Maria Gritsak and Anna Dubrovskaya (from left to right)

Diamonds

Yes, all diamonds used in MIYOCO jewelry are 100% natural, carefully selected from ethically sourced origins. We do not use synthetic or lab-grown diamonds, as we believe in preserving the natural beauty and heritage of authentic gemstones.

At MIYOCO, we only work with suppliers who adhere to strict conflict-free guidelines. All of our diamonds are certified by organizations like the Responsible Jewellery Council and comply with Kimberley Process standards. Our diamonds are sourced from partners who share our commitment to responsible and socially conscious practices, ensuring every stone reflects the values we stand for.

MIYOCO is deeply committed to sustainability. We use 100% recycled gold in all of our designs and source our diamonds from suppliers who adhere to environmentally responsible practices. By choosing MIYOCO, you are supporting a brand that prioritizes ethical production and transparent sourcing, contributing to a greener, more socially responsible jewelry industry.

Certified diamonds come with a grading report from a trusted gemological institute, such as GIA or HRD, that details their characteristics (4Cs) and authenticity. Every MIYOCO diamond above 0.30 carats is certified and engraved with a unique serial number. For uncertified diamonds, our expert gemologists in Valenza conduct thorough assessments to guarantee that even uncertified stones meet our high standards for quality and beauty.

The cut is crucial because it directly affects how well a diamond reflects light, determining its sparkle. At MIYOCO, we specialize in selecting diamonds with Excellent or Very Good cut grades. Our 3D CAD design process is meticulously crafted to respect the stone’s natural brilliance, ensuring that the diamond’s light performance is maximized, and the side stones enhance the radiance of the center stone.

A Triple Excellent diamond is one that has received the highest grade — Excellent — for cut, polish, and symmetry from a gemological institute like GIA. At MIYOCO, we offer diamonds that meet or exceed these standards, ensuring exceptional brilliance and light performance in every piece of jewelry.

MIYOCO exclusively uses diamonds graded VS2 (Very Slightly Included) or higher for clarity and G (near colorless) or better for color. This ensures that our jewelry maintains the highest aesthetic quality, while still offering a range of diamond options tailored to individual preferences.

Carat weight measures the size and weight of the diamond, but it’s not the only factor in determining its beauty. At MIYOCO, we help you find the perfect balance between carat weight and the other Cs (cut, color, clarity) to ensure your jewelry has both presence and brilliance. Whether you choose a 0.30 carat center stone or a larger diamond, we’ll guide you to a piece that perfectly suits your style and occasion.

To maintain the beauty of your MIYOCO jewelry, we recommend gently cleaning your diamonds with a soft brush and mild detergent or having them professionally cleaned. Avoid exposing your jewelry to harsh chemicals or extreme temperatures, and store it in a separate pouch or box to avoid scratches.

Absolutely. MIYOCO offers a bespoke service that allows you to work directly with our artisans to create a custom piece that reflects your unique vision. From choosing your ideal diamond to working on the design, we’ll ensure your jewelry is a one-of-a-kind creation.

Gemstones

Pink Opal is a stunning gemstone known for its soft, pastel pink hues, sourced from Peru. It is believed to have calming and nurturing properties, making it a popular choice for jewelry that promotes emotional healing and balance. Each piece of Pink Opal is cut and hand-polished by skilled artisans in Valenza, ensuring exceptional quality and beauty.

Kogolong is a unique gemstone that is solid white, resembling the beauty of porcelain. Sourced from Russia, it is prized for its smooth texture and pure color. Each piece of Kogolong is carefully cut and hand-polished in Valenza, providing a lightweight and comfortable option for various jewelry designs, from statement pieces to elegant everyday wear.

  1. To maintain the beauty of Pink Opal and Kogolong, avoid exposure to harsh chemicals and extreme temperatures. Clean them gently with a soft cloth and mild soap if needed. Both gemstones can be sensitive to scratches, so store them separately in a soft pouch or jewelry box to prevent damage.

Gold

At MIYOCO, we exclusively use 100% recycled gold sourced from a local refinery in Valenza, Italy. This not only ensures the highest quality but also supports sustainable practices in the jewelry industry.

Genuine gold jewelry will typically have a hallmark or stamp indicating its purity, such as 14K (585), 18K (750), or 24K (999). If you have questions about the authenticity of your MIYOCO jewelry, feel free to reach out for assistance.

While MIYOCO specializes in solid gold pieces, we focus on durability and sustainability. For specific custom requests, please inquire directly with us to discuss your options.

MIYOCO Craftsmanship

MIYOCO’s craftsmanship is characterized by a blend of traditional techniques and modern design. Our pieces are handcrafted in Valenza by skilled artisans who pay meticulous attention to detail, ensuring that every item is a true work of art. We use advanced 3D CAD technology to enhance the brilliance of the gemstones, resulting in jewelry that not only looks stunning but also tells a unique story.

Quality is at the heart of what we do. Each piece undergoes rigorous quality checks and is hand-polished to achieve a luxurious finish. Our artisans are trained in techniques passed down through generations, ensuring that every piece meets the highest standards.

Sustainability Practices

 At MIYOCO, sustainability is a core value. We use 100% recycled gold sourced from local refineries and ensure that our diamonds and gemstones are ethically sourced from suppliers who adhere to conflict-free guidelines. Our commitment to sustainability extends to supporting local artisans and maintaining fair trade practices.

Every center diamond of 0.30 carats and above is certified and engraved with a unique serial number by GIA or HRD. This guarantees authenticity and exceptional quality, providing peace of mind for our customers.

Custom Jewelry & Services

 Absolutely! We offer bespoke creation services that allow you to collaborate with our team to design a unique piece that reflects your personal style. Whether it’s an engagement ring or a pendant, we guide you through the entire process. Start from our “BESPOKE” page.

You can easily schedule a personalized consultation through our website. Our expert goldsmith and designers will assist you in selecting the perfect gemstones and styles that resonate with your vision. Make an appointment from here.

 

Caring for Your Jewelry

To maintain the beauty of your MIYOCO jewelry, regularly clean it with a soft cloth and mild soap and water. Store your pieces separately to prevent scratches and avoid exposing them to harsh chemicals and extreme temperatures.

We recommend having your jewelry professionally inspected and cleaned at least once a year, especially for intricate pieces. This helps ensure that your jewelry remains in optimal condition and maintains its shine.

 

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger purchases. Your payment information is securely processed through our payment gateway.

Our jewelry delivery process is a seamless experience designed for your satisfaction. After placing your order, we embark on crafting your chosen piece, ensuring it is made with utmost care and precision. Once completed, your jewelry is certified if necessary, marked with our artisan touch, and carefully packed in our signature box. The final step involves shipping your order with full insurance coverage to your doorstep.

Crafting our made-to-order pieces typically takes about 15 – 20 days. For some pieces, additional time may be needed, especially if we’re cutting stones exclusively for your order. 

Yes, MIYOCO proudly offers international shipping to many countries. During checkout, you will be able to see the available shipping options for your location.

Yes, for international orders, duties and taxes are applicable upon importing goods. If your shipping address is within the EU, you will not incur additional duties and taxes, as we ship from our atelier in Italy, an EU country. Enjoy a seamless shopping experience at MIYOCO.

 Absolutely! Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor its progress.

Returns & Exchanges

Didn't find it?

We want you to love your MIYOCO jewelry. If you’re not completely satisfied, we do accept returns. For full details and instructions, please visit our Shipping and Return page.

To start the return process, head over to our Shipping and Return page for step-by-step instructions. If you have any further questions, feel free to contact our customer service team.

Yes, exchanges are available under certain conditions. Please refer to our Shipping and Return page to see the full details and eligibility.

We take great care in packaging, but in the rare event that your jewelry arrives damaged, please visit our Shipping and Return page for the next steps on reporting the issue and arranging a replacement.

For information on refunding shipping costs, please refer to our full policy on the Shipping and Return page.

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